Refund and Cancellation Policy

Version 1.0 | Effective and last updated: 14 October 2026

हिंदी सार: Premium अभी बिक्री पर नहीं है। जब आएगा, खरीद Google Play या App Store से होगी और रद्द करना वहीं की सेटिंग से आसान होगा। रिफ़ंड स्टोर के नियमों से तय होंगे। इस पेज पर हम Premium लॉन्च से पहले अपनी शर्तें भी छापेंगे।

1. Premium is not on sale yet

You cannot buy anything from AlertMitra today. Joining the waitlist is free and does not involve any payment.

This page tells you in advance how cancelling and refunds will work, so there are no surprises. We will update it before Premium launches. See Plans for what Premium will include.

2. How you will pay

Premium will be bought inside the app, through Google Play (Android) or the App Store (iPhone). The store collects the payment. If we ever sell Premium on this website, we will update this page first.

3. Before you buy

On the purchase screen you will see the price, how often it renews and how to cancel. We do not use tricks to make cancelling hard.

4. Cancelling

You can cancel at any time in your store’s subscription settings (Google Play or App Store). Cancelling stops the next renewal. You normally keep Premium until the end of the period you have already paid for.

Deleting your AlertMitra account does not cancel a store subscription. See Delete your account and data.

5. Refunds

Because the store collects the payment, refunds for store purchases follow the store’s own rules. Apple decides refunds for App Store purchases. For Google Play purchases you can ask Google, or write to us and we will help with the steps.

We will publish our own refund terms here, for example for accidental purchases, before Premium launches.

This page does not take away any rights you have under Indian consumer law.

6. Billing problems

Email hello@alertmitra.com with the subject “Billing” and include your store order number. We usually reply within 3 working days. For complaints, see the Contact and Grievance page. We acknowledge complaints within 72 hours.